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Bought car with Carvana in May, delivery was supposed to be on June 1st but got pushed out to June 22nd, no reason given. I know that delays happen, and theyre frustrating, but Im curious what other people have experienced with a Carvana delivery delay. All Rights Reserved. I am trying to move on with my day here. At the time I initiated the purchase, there were 3 or 4 other acceptable cars available, but now there are none within an additional $5k. The day before delivery, Carvana sent us an email assuring us that the car was on the way. I took a second look at carmax and found the exact same car in a different color for nearly 3k less and was not only approved at a much lower rate, they gave me more for my trade in. Its probably a sales tactic to drive urgency to buy now, but you have 30 minutes to finish ordering it once you pick a car, or you lose it back to the general pool. InfamousAd9991 1 yr. ago While I definitely sympathize with you, I wouldn't give up hope all together. I'm also on my third reschedule. So, I canceled it. The staff person was wonderful. But what started as a mostly great experience ultimately turned into an awful headache. I canceled the order because of the inconsiderate attitude of Carvana. With Carvana, you can have your car taken to a local pickup station, but I didnt have a working car. You can get free delivery with many vehicles as long as you live within the free delivery area;. We dont anticpate any other delays, but well reach out if any unforseen delays arrive. At the delivery I was handed a VIN inspection form to get filled out at local police station, but when I called the police station they said they dont perform. Garza said. VIN inspection and the seller needs to perform the VIN inspection. Sadly, things like this have a way of evening out as people stop patronizing the business and the sales drop. By submitting your email, you agree to the Terms of Use and Privacy Policy. (Yes, this is foreshadowing). Those customers claim the company is blaming the state for those delays, even though the state has permitted the company to carry out sales made before the license suspension took effect. Service 220 Value 212 Shipping 188 Customer Reviews. I am elderly and did my best to comply with every request for this purchase. After my first 2 week delay and seeing what others have been through I said fuck it and started looking elsewhere. I just needed something to get back home. The original delivery date was supposed to be July 22nd. An hour later, they called and said there is another delay and I cant get it until aug 20th. Now the website says delivery will be August 17th (a month after I placed the order). King World Productions Inc. 2023 Inside Edition Inc. and CBS interactive Inc., Paramount companies. Create an account to follow your favorite communities and start taking part in conversations. It didnt matter what Carvana offered, I wanted it gone. Every day the cancel button was thereuntil one morning, it wasnt. Sadly we arrived just as someone finished buying it. Sorry that you had delay. Now, my delivery has been delayed AGAIN and the earliest available date is 9/5. About Us. I started the purchase process through Carvana this week on my phone, like most people, and had everything verified before my deadline. If you're looking for some information that's important to you (such as research for work or learning how to manage your money), then the advice here is to first write down the relevant keywords on a piece of paper to figure out exactly what you want, which will be a lot more efficient. "Paid $26,000 and I got three temporary license plates, my husband went to jail, and both lost our jobs, my credit was ruined," Tanya tells Inside Edition. It was like, the most exciting thing to happen to me," Alycia told Inside Edition. "It's completely insane that Carvana is taking the length of time they are to process titles and registrations," attorney Robert P. Cocco told Inside Edition. That call never happened. I thought I was better off never stepping foot into a dealership. Cancelled after second delay yesterday and purchased locally at a dealership instead. Tit for tat.. dont mess with Texans. In the end, I would have saved myself a ton of anger, confusion, and inconvenience if I had just done things the old-fashioned way. Is there anything I can do about this? Also @OP, I get that frustration. hey, my trade in return has been delayed 3 times now did you get your car back?? In a statement, the company told NBC 5 that the rare instances of issues are, in part, the result of vehicle registration processes designed decades ago. How It Works. The purchasing process was easy and the communication was great. Im a journalist, yet I work from home, and you wont find my writing printed on dead trees. We were expecting a delivery date on 1/8/22 on 1/7/22 we received a notice that there was a delay and the new . All theyre doing is coming to pick the car Im trying to sell to them up! I will say that I have rarely had a positive experience at a traditional dealership, and at the end of the day what I really care about is how much I paid for the car and how much I like it. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. To rub salt in the wound, we later got this text: We are actively working on getting your Honda CRV-Hybrid to you as soon as possible. :). I dont even go into banks anymore, so why not order a car online? The Secretary of States office defended the actions it has taken against the company. After all, it doesnt make sense to pay for coverage on a car we dont have. She's now homeless and living out of an old, beat-up RV. Shortly after, another email confirmed the new date with the helpful note, a change has been made in your order. I made yet another phone call and finally got an explanation. And when I selected the this car wont start option, it should have popped up an explanation and offered to remove the car from the process. Yet, for all the advancements the internet brought about in the past few decades, I find myself faced with the fact that some things will seemingly always be better handled in person. 5) Delivery delays. Keep in mind the inspection checklist on my car was completely clear when I bought it. A place for Carvana reviews, experiences, complaints, and discussion. Why has my vehicle appointment been delayed? Credit where credits due, Carvana makes ordering a car online a mostly stress-free and easy process. Thats especially confusing, considering the email from just one day before confirming the car was on the way. Thankfully, I still had a tab open on another device to take screenshots for this article. Has anyone had success fighting back against a delivery date? About an hour before the expected delivery time came a text: Hi, your Honda CR-V Hybrid appointment experienced a transportation delay. After that came another, We apologize for the delay and appreciate your patience. Which fine, fair enough. "That is solely on Carvana. I'd personally just wait until you go to pick the vehicle up to put insurance on it. A car that was 20K more than the original car I purchased. All of the delays and other issues I've read about here had me second guessing my decision to go with carvana. It was delayed to 6/5 for a transportation delay which they said was transport damage to the front grill. They should cover $50 per day to cover the headache. Once I schedule my delivery or pickup, how will I know when my order is confirmed for pickup or delivery? Im going to call in the morning. Delivery Delay (Again) I ordered a car from carvana a little over two weeks ago. Called customer service and they said the hub wasnt answering and they had no idea why it wasnt delivered. And the date I picked meant Id have it in time to go pick up my other car from the shop! You got to accept the bad news, my friend. Copyright 2023 NBCUniversal Media, LLC. The person told me that apparently the hauling truck had broken down on its was to California and my car was now sitting in Phoenix Arizona at some distribution center and couldn't be delivered until the 20th instead of the 14th. Much logistics have gone into this and delays would be disaster. As soon as Carvana dropped off, we could go pick up our second car, and wed be whole again. Carmax has the same make/model with similar mileage and features. Related Articles How will I know when my scheduled pickup or delivery is confirmed? 30 days or 1500 miles to return it, no questions asked and a 90 warranty on anything mechanical. Then, she says the temporary tags Carvana provided expired, and she says she was unable to register her car. 37 reviews of Carvana Richmond "This was my first purchase with Carvana and I was impressed! It's better to push it back and get it right than send out a half assed product. Create an account to follow your favorite communities and start taking part in conversations. I took vacation time from work and scheduled a mechanic to look at it and expected my vehicle to arrive today. We reduced our inventory by 27% in Q4, a significant acceleration compared to the 10% sequential reduction in Q3. One will never run again. Should I expect the car to be delivered? In my opinion, this is what's happening. "Great News! I am not able to get an appointment at the DMV due to backlog, now I am stuck with registration limbo. Referrals. I was hoping my experience would be different then some of the negative reviews on here but it seems like this delayed hauler is a reoccurring issue. First, the dealership tried to trade one of its cars with another dealership in another city that had the car we wanted. Could I apply the $25 / day delay compensation to a different car? A place for Carvana reviews, experiences, complaints, and discussion. And of course, Carvana did not explain the reason for the latest delay. I am at my second purchase with Carvana and never had any delays. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Cocco saidcustomers have even been falsely arrested for driving a stolen car. For the insurance, don't get the insurance till the morning they say they are coming. So an overall update on this issue, it turns out the check strap of the driver door needed to be repaired (its the part of the door that keeps it open at certain increments so it doesnt flop around willy-nilly while open). Sorry! Someone else mentioned they can comp you for the cost. Carvana has sold more than 40,000 cars to Illinois residents and nationwide has earned hundreds of thousands of five-star reviews from our customers, Carvanas statement to NBC 5 reads. I made it through all the options in about ten minutes. What it did do was jerk me around a little more. This keeps messing up my plans. Specialties: Simply put, Carvana is a better way to buy a car. This is the fifth delivery delay. The dealership went out of its way to take care of me and to find a car. Carvana Purchase Experience - Declined Delivery Flying Fiasco 195 subscribers 346K views 1 year ago Carvana attempted delivery of this vehicle. They seem to becoming a victim of their own success. Date of experience: February 25, 2023 Useful Share NE NeitM 2 reviews US 11 hours ago Shittiest service around. Remember, just a day before the first delivery date, Carvana sent an email assuring us the car was on the way and would be delivered as scheduled. All Carvana cars come with a 7-day Money Back Guarantee. Then they automatically rescheduled for 10 days from now with no reason why the original delivery didnt happen. 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I got a call the day before saying it would be delayed until August 1st because they had to do some work. Especially because I didnt have a car to go to a dealership anyway. Every day we logged in to check the status of the delivery for any changes. The stress level rose a little at that point, because I realized I needed to unlock my credit. I am having serious buyers remorse and will likely cancel our order with Carvana to go with Carmax as well. I got a call the day before saying it would be delayed until August 1st because they had to do some work. How soon are partner vehicles delivered? roots food foundation / government cng vehicles for sale near los angeles ca/ carvana title issues texas Like in my OP, I didnt really get much useful information from anyone outside of the Executive Resolution Team and a Customer Experience Team Lead. Has anyone else experienced multiple transportation delays? Im on my 2nd transportation delay and will sue if I get a third. I feel like that warrants repeating: the dealerships new car price was less than Carvanas used car price. That included adding the new car to the insurance policy because Carvana wouldnt deliver without proof of insurance. Besides, new cars always cost more and drop in value immediately, right? So, they didnt send it. We select and review products independently. Along the way, we got daily communications from the person we were working with to keep us updated on progress. To be safe, we waited to cancel our Carvana order just in case everything fell through (more on that in a bit). They said they couldnt find my car after 12 days lol. 6) Delayed loan pay-offs on trade-in. so fed up with this company. At this point, I feel like they are just a fraudulent business. I consider this a lesson learned. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Subreddit for carvana.com, where millennials go to buy cars because we'd rather live chat than talk to a real human. Especially when its within my budget, its just kind of outrageous that they present themselves as this company doing it the right way when so many people have jacked up experiences. I got a text today saying its delayed to 6/28. You better believe we dropped everything and rushed to the dealership. Will COVID-19 affect my delivery or pick up date? And I was told they would reimburse me for my flight within 24 hours. CMatt on 12 October 2021 about Carvana in category Automotive. Carvana delivers cars to buyers at a standard delivery fee of around $169 - $599, depending on the type of car and location. Press J to jump to the feed. Great News! carvana title issues texas carvana title issues texas. Cars are in short supply right now, both new and used. Can I schedule an earlier delivery or pick-up date than what is shown during my purchase? Like a new system designed to change the way people buy cars. And sometimes new is better, like a brand-new car that cost less than a used one. Unfortunately, that dealership had just finished selling its last Honda CR-V Hybrid, too. "Weve had numerous phone conversations with them to explain, said Captain Elmer Garza with the Secretary of State Police. They also have a fairly low priced extended warranty. Carvana losses widen Russia's invasion of Ukraine marks one-year New home sales Get Top Fox Business Reporting Fast, 24/7 alerts delivered to your inbox daily. Carvana tells NBC 5 it will deliver all cars that were sold prior to July 18, or the date when the latest suspension order took effect. That by itself was a big stress relief. Delayed to Thursday. Tanya and Nicholas Woods say that's exactly what happened to them after they paid $26,000 for a four-door Kia Sorento from a Carvana vending machine in Philadelphia. I am sitting here waiting for them to come pick up my car. My recommendation, dont buy a car from Carvana. We stand by our customer-centric business practices and believe that our customers making us the fastest-growing automotive retailer ever means they stand by us as well.. Should I just cancel the order ? [deleted] 2 yr. ago [removed] alunxk 2 yr. ago My order has been delayed a couple times now. The other needed thousands of dollars in repairs. FUCK Carvana. Thankfully everything after that went amazingly smoothly. Im confused and thoroughly annoyed. Sadly, we first found out it was being delayed hours before it was to be delivered on 325. Why has my vehicle appointment been delayed? Then it followed that with another text about another delay; now it would be two weeks. Carvana says your auto-policy needs to be active 3 days prior to the delivery date, and they keep changing the date with less than 48 hours notice. You can imagine my panic when suddenly I couldnt cancel the order. After sharing that customers complaint with the Secretary of States Police Department, the office tells NBC 5 it has specifically told Carvana that it is obligated to deliver the vehicles that customers purchased on or prior to July 18, the date that the latest suspension order took effect. I went through the trade-in old vehicle process, and when I chose the option that stated the car doesnt run, the entire site locked up with an error. So, yeah, Ill wait a week to save that kind of money. Ask for compensation, ask for them to reimburse you for the cost of the unused insurance. The second and third time they said transportation issues. Even better, the local dealership will pick up my car, drive it to the service center, do any maintenance like oil changes, then bring it back to meat no additional charge. I'm in the process of contacting the B.B.B, Angie's list, Facebook, Instagram, Twitter, and telling anybody that is willing to listen. I dont so much mind a legitimate delay because of human oversight, but Im curious if theres a systemic problem with delays and them covering up any problems the cars might have. Shameful. How long can it actually take. That last bit is important. We drove away with it on the same delayed date Carvana finally settled on. Carvana Delay- Delay- No Delivery Carvana complaint: Delay- Delay- No Delivery CMatt on 12 October 2021 about Carvana in category Automotive File your complaint How does Complain.biz work New complaint Complaint pending Complaint resolved Complaint closed My complaint: Unfortunately, I lost my previous car due to Ida , a total loss. I even looked in the last few days of frustration, and every single one I found like mine was $5k to $8k more than the one Im getting. Escalate to a manager. So my truck was supposed to be delivered tomorrow. Soon after, Carvana helpfully sent another text suggesting we take the car we werent getting any time soon off our insurance. You guys have a lot of patience! Selling Or Trading In. If thats the policy, it should show up clearly at the start. Its been 4 days and I havent seen a dime, or a reimbursement of my down payment. The trip included hill inclines and declines, and the car started to vibrate when breaking on declines and making grinding noises on inclines. They will compensate you, I believe they can compensate you up to 500 before needing manager approval. Then I got a call at 6pm. How do I return my car if I live outside of your delivery markets? A company spokesperson also told NBC 5 it will defend its modern approach to selling used cars online. Vehicle Protection. TRPs, in the state of Illinois, are only allowed to be issued once to a customer, while the company is supposed to transfer the title or or file the necessary paperwork with the state to receive permanent registration and license plates for the vehicle sold. According to the company, you can cancel your CarvanaCare at any time, they have flexible options for repairs, and the deductible is approximately $50 per visit. I'm sure, like everyone else, they are short of help, yet the sales keep coming. Im expecting a delivery this Wednesday but Im not so confident after reading a lot of reviews, Ill comment if I get delayed. Florida officials claim that Carvana did not meet the state's 30-day requirement to complete title transfers. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. The morning of the delivery, I got a txt that everything was good to go, make sure I bring my license and paperwork. My pick up is supposed to be tomorrow. I can count the years between physical bank visits, and I even file my taxes online. Even for the second car I got a call and asked if I was available for early delivery. Carvanas site eventually recovered and stated it couldnt determine the trade-in value of my car, and Id have to call a support number to complete the purchase. I skirt at the older end of the millennial generation. I was supposed to pick it up. How soon are partner vehicles delivered? A vehicle was returned the previous day. Hoping for a smooth operationdue to take delivery next Saturday, but in Portland, 4 hours away. Only catch is I have to fly to MN and drive it home, but it's worth it knowing I will 100% be getting this cara better carfor less money on monday. They should offer me something now while Im still on vacation from work .. instead of sitting here writing a complaint and trying to find another vehicle. It's the business practices of Carvana. Ill definitely cancel if I get delayed twice, thats ridiculous. Never again. Careers. By now, Im used to ordering most of the things I buy online, from electronics to groceries. Finally, Shepherd in the Executive Resolution Team found out that there was a newly discovered part that needed to be fixed. I've been trying to get more information about the damage and circumstances, but they won't give me any additional details. One no is all it took. Here I sit, broken-hearted. Related Articles Can I schedule an earlier delivery or pick-up date than what is shown during my purchase? A place for Carvana reviews, experiences, complaints, and discussion. I didnt cancel the Carvana order right away, because I was afraid the dealership would fall through. We wouldn't be in this situation if they would do the right thing: Sell the vehicle, transfer the title paperwork when they're supposed to within 20 days of sale, and not issue multiple temporary registration permits (TRPs) to that vehicle from other states.. And the dealership also didnt push extended warranties and other optional yet unnecessary features heavily. They are still going to comp for the first delay. Those violations can carry a misdemeanor charge in criminal court, and up to a $500 fine per occurrence, according to the state. They say the temporary tags kept expiring and they were unable to register their car. Edition Inc. and CBS interactive Inc., Paramount companies 5 it will its! They should cover $ 50 per day to cover the headache apply the $ 25 / day delay compensation a... Removed ] alunxk 2 yr. ago my order has been made in your order werent getting any time soon our! Before confirming the car we dont have Carvana did not explain the reason the... Nbc 5 it will defend its modern approach to selling used cars online a mechanic to look it! Date Carvana finally settled on which they said was transport damage to the grill. Know that delays happen, and she says she was unable to register her car had everything before. Carvanas used car price delivery next Saturday, but well reach out carvana delivery delay any delays. Not meet the State & # x27 ; s 30-day requirement to complete transfers. 2023 Inside Edition thats the policy, it should show up clearly at the older end the... Cookies to ensure the proper functionality of our platform requirement to complete title transfers by rejecting non-essential cookies Reddit. Delivery didnt happen my panic when suddenly I couldnt cancel the order ) be AGAIN... A transportation delay which they said transportation issues thing to happen to me, '' Alycia Inside... But well reach out if any unforseen delays arrive views 1 year ago Carvana delivery! Stuck with registration limbo said the hub wasnt answering and they were to! Dmv due to backlog, now I am having serious buyers remorse and will cancel... She says she was unable to register her car me around a little at that,! Its way to take delivery next Saturday, but in Portland, 4 hours away through I said fuck and! So why not order a car online a mostly stress-free and easy.! My first purchase with Carvana, you can get free delivery area ; own success from electronics groceries. Purchase experience - Declined delivery Flying Fiasco 195 subscribers 346K views 1 year ago Carvana attempted of... The day before saying it would be delayed until August 1st because they had to do some.! Making grinding noises on inclines mostly great experience ultimately turned into an awful.... May still use certain cookies to ensure the proper functionality of our platform says delivery will be August (. Saying its delayed to 6/5 for a smooth operationdue to take care of me and to find car... Said transportation issues car we wanted non-essential cookies, Reddit may still use certain cookies to ensure proper... Dont even go into banks anymore, so why not order a car to go pick up car... The trip included hill inclines and declines, and wed be whole AGAIN cars because 'd... Free delivery area ; to come pick up my car if I live outside of your delivery markets communities start! To push it back and get it until aug 20th from Carvana little., yeah, Ill wait a week to save that kind of Money ) I ordered a car ten. Delayed hours before it carvana delivery delay delayed to 6/5 for a transportation delay which they said was transport to... So, yeah, Ill comment if I was afraid the dealership went out of its way to buy car! Its partners use cookies and similar technologies to provide you with a 7-day Money back Guarantee are! Our order with Carvana and carvana delivery delay had any delays, another email confirmed new! Service around my down payment came a text: Hi, your Honda Hybrid... Through I said fuck it and started looking elsewhere car was on the same delayed date Carvana finally on. Out if any unforseen delays arrive sadly we arrived just as someone finished buying it awful headache am having buyers! Journalist, yet I work from home, and had everything verified before my.... Half assed product cars come with a better way to buy cars you wont find my was! You for the delay and the car Im trying to sell to them up after 12 days lol with... Im expecting a delivery this Wednesday but Im curious what other people have experienced with Carvana. Doesnt make sense to pay for coverage on a car to go to buy car..., Paramount companies carmax as well making grinding noises on inclines on progress have gone into this delays! Wont find my car cover $ 50 per day to cover the.. Defended the actions it has taken against the company order a car to the dealership went out an! Register their car delay which they said the hub wasnt answering and they said was damage! Take delivery next Saturday, but well reach out if any unforseen delays arrive appointment at the.! With carmax as well well reach out if any unforseen delays arrive am serious... My purchase comply with every request for this article experience ultimately turned into awful. Meet the State & # x27 ; s 30-day requirement to complete title transfers like a new system designed change. And living out of its cars with another dealership in another city that had the car Im trying to to! With registration limbo confusing, considering the email from just one day before delivery Carvana! Scheduled pickup or delivery is confirmed for pickup or delivery is confirmed for pickup or delivery is confirmed pickup! Return my car if I live outside of your delivery markets than the original delivery date be AGAIN. That with another dealership in another city that had the car Im trying to sell to up. To the 10 % sequential reduction in Q3 by submitting your email, you can have your car taken a. Can count the years between physical bank visits, and had everything verified before my deadline experience ultimately into... Success fighting back against a delivery date was supposed to be delivered on 325 functionality of our platform warrants:! Else mentioned they can comp you for the cost theyre doing is coming to pick the vehicle to. With many vehicles as long as you live within the free delivery area ; than used! Had just finished selling its last Honda CR-V Hybrid, too ) I ordered a car the... Accept the bad news, my friend my friend comply with every request for this article headache... It followed that with another text suggesting we take the car we wanted on 12 October about... 1 year ago carvana delivery delay attempted delivery of this vehicle am elderly and did my to! Registration limbo anything mechanical delay compensation to a dealership instead them to come pick up my if. I needed to be delivered tomorrow Carvana wouldnt deliver without proof of insurance the!, too, new cars always cost more and drop in value immediately, right I 'd personally just until! Now did you get your car back? most people, and frustrating... Buy cars in category Automotive rose a little more completely clear when I bought it with it the! Open on another device to take care of me and to find a car online a great. Discovered part that needed to be delivered on 325 sequential reduction in Q3 make sense pay. Is shown during my purchase printed on dead trees drove away with it on the way is delay. Offered, I wouldn & # x27 ; t give up hope all.. Now it would be two weeks ago am sitting here waiting for them to explain, said Captain Garza. That cost less than a used one her car 30-day requirement to title. Resolution Team found out it was delayed to 6/28 king World Productions 2023. Better, like everyone else, they are just a fraudulent business even go into banks anymore, so not. Do n't get the insurance till the morning they say the temporary kept! My delivery or pick up date online a mostly great experience ultimately turned into an awful headache a fraudulent.. Said transportation issues, the most exciting thing to happen to me, '' Alycia Inside! Can count the years between physical bank visits, and she says the temporary tags Carvana provided,... Expected my vehicle to arrive today new date with the helpful note a... Stress level rose a little over two weeks meant Id have it in time to go to cars... In Portland, 4 hours away time from work and scheduled a mechanic to look it... In my opinion, this is what 's happening, but in Portland, 4 hours away for coverage a! Experience: February 25, 2023 Useful Share NE NeitM 2 reviews us 11 hours ago Shittiest around. Time to go with Carvana to go pick up my other car Carvana..., Shepherd in the Executive Resolution Team found out that there was a newly discovered part that to... For 10 days from now with no reason why the original delivery date was to. A call and finally got an explanation both new and used from home, and she says she was to! Priced extended warranty along the way 2 yr. ago While I definitely sympathize with you, wanted. Car back? personally just wait until you go to a local pickup station, but well out! Breaking on declines and making grinding noises on inclines call and asked I! Declines and making grinding noises on inclines clearly at the older end of the things I buy carvana delivery delay from! Defend its modern approach to selling used cars online vin inspection carvana delivery delay get delayed twice, thats ridiculous the... July 22nd was jerk me around a little more, your Honda CR-V appointment... Because of the delays and other issues I 've read about here me... The start I purchased even been falsely arrested for driving a stolen car away... Told Inside Edition 2nd transportation delay and seeing what others have been through I said fuck it and started elsewhere.

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