Additionally, other accommodations may be available as determined by Universal’s Guest Services. The disney pass (well at dlp) for temporary disabilities includes only 1 extra person, so that could have been what you were thinking of! (Please see the Universal Guide for Rider Safety and Accessibility for more information.). You can get the disability pass at Guest Relations as you enter the park. Attraction queues are wheelchair accessible, and queues have been adjusted to meet or exceed ADA standards. Universal is a great place. Ramps are built at the recommended incline, and there are courtesy manual wheelchairs available for use by ECV riders (or for those using canes, walkers, crutches, or other mobility aids who need assistance in the queues). Universal Studios Hollywood Attraction Assistance Pass (AAP) for Autism and Sensory Conditions Our own froggy niece needs some extra help when navigating the park and is even at an increased risk of wandering away or eloping from our group. The following rides utilize stairs as part of their queue experience, but elevators are available and may be used by any guest with mobility or health-related issues – simply speak with a team member, who will help you find the closest one. The disability passes are really made for people that can’t be in a line. I will be getting her a wheel chair . After an hour of no rides and trying to prevent our son from having a meltdown and possible self-injurious behaviors, we decided it was best to leave the park, which we did. Very! Universal Orlando About us Inside Universal is a website dedicated to covering Universal Parks & Resorts – specifically Universal Studios Hollywood and Universal Orlando – with a team of editors dedicated to covering the parks with a fact-based, non-sensationalist driven perspective aimed at educating and informing our readers. Below is a summary of the assistance passes for Universal Orlando Resort for guests with autism or other developmental disabilities. (And, now, with Virtual Lines becoming more prevalent post-COVID, the pass’s handling at the two theme parks has become a bit closer to that of the water park’s. Which Universal Orlando theme park is better? Do you have a question about the information on this page, would like to provide feedback, or did you spot an inaccuracy? Taylor's opinions and expertise have been included in the Orlando Sentinel, USA Today, Huffington Post, and other major outlets. Universal Orlando's Rider's Guide for Rider Safety and Guests with Disabilities is available for loan in large print and embossed in Braille at the Guest Services lobbies at Universal Studios Florida and Universal's Islands of Adventure. While neither completely worked out, he now is the editor of Orlando Informer, along with being its main writer and podcast co-host. The policies and procedures of other businesses may change at any time without notice. It is usually only given when it has been demonstrated that the AAP does not work for guests with certain disabilities, typically cognition challenges or certain autistic sensory issues. This is our review of the guest assitance pass at Universal Orlando. When you return at the designated time, you will then be directed to the alternative entrance or Express Pass line to enter the attraction. Present your AAP to the greeter at the attraction that you would like to experience. Once it is your time to return, present your AAP to the team member at the ride, and you will be directed to the alternative-queue entrance. ... You need to show proof of a medically determined disability. After you have experienced the attraction, you may use your Attraction Assistance Pass to obtain a return time at another ride. Plus, you'll find information about accessibility features at Universal Orlando Resort™ hotels. ), OI Universal Center » The Script: TICKETS, PACKAGES & PLANNING. Universal Orlando Resort From high-speed attractions to energetic live shows to large walk-around characters, many of the entertainment offerings at Universal Orlando Resort’s theme parks may provide challenges to guests with certain cognitive disabilities. Many rides, shows, attractions, escalators and parking structures are designed to comfortably accommodate guests in wheelchairs and other disabilities. © Orlando Informer, LLC 2011 - 2020. Keep your Attraction Assistance Pass handy, because you will need to show it to the team member at the entrance of each attraction. We’ve created this guide so that these guests and their families can enjoy their time Therefore, Orlando Informer, LLC makes no warranties regarding the accuracy or completeness of any content contained herein. Once there, you can speak with team members who will evaluate your specific issues and offer the various accommodations that are available. ), or rest, shop, or enjoy a show for 45 minutes. He’s also written for 32 other sites (including Screen Rant, IGN, The Escapist, and California Informer), has had his fiction featured in several publications, and has even taught English in Japan. Universal Studios Hollywood prides itself on providing complete and convenient access for all our guests with disabilities. For example someone with autism. (Accessibility information for those with mobility issues can be found at the end of this guide.). Those who do use the elevator are automatically sent to the side of the track that doesn’t need to use steps. If you can’t climb/descend stairs or are using a wheelchair, ECV, or stroller with a “stroller as a wheelchair” card, make sure you inform the employee that you will need to return from the same side of the track from which you are boarding. Taylor Strickland has been visiting Universal Orlando and Central Florida's attractions since he could walk. Once again, to contact Universal in advance with any questions or concerns, you can use this online form or dial 407-224-4233 (option 5). At Universal Orlando, the only way to get a Universal Express Pass is to purchase it separately or to acquire it as a perk of being a guest at the on-site resort. However, the passes are different at each park, in both appearance and how they can be used. If your physical disability can be accommodated by renting a wheelchair or ECV (scooter), you are most likely not eligible for a disability pass. We will never spam you. Universal Orlando Attraction Assistance Pass 101 If you’re planning a trip to Universal Orlando and you or someone in your party requires special needs assistance, then the Universal Orlando Attraction Assistance Pass, also known as AAP, is exactly what you’re looking for. Universal also has an ADA Information page on its website with additional information. In some circumstances, especially those involving complicated issues – or if you just feel it would be difficult to discuss the situation while in an open lobby setting – you might consider requesting the assistance of Guest Services in advance of your visit. Universal’s attraction assistance pass is designed to allow visitors with disabilities to schedule a line return time comparable to the current wait for the desired attraction. Be aware that the AAP is a return-time pass and is not necessarily meant for immediate entry on the rides. For the next 45 minutes, we walked around the park trying to find another ride less than a 30 minute wait time. IMO Universal has a pretty good system. Universal's Attraction Assistance Pass (AAP) works similarly to the Disneyland Disability Access Service (DAS), although AAP still uses a paper system, whereas DAS has gone digital. Once you have reached your return time (remember that you can have two simultaneously), present your virtual reservation along with your AAP to the team member at the attraction’s entrance. The world's best resource for Universal Orlando vacation planning, Comprehensive, obsessively updated, and completely free, At Orlando Informer, we work diligently to keep information up to date. Whether you have a temporary need for a wheelchair or a regular need for vision or hearing assistance, you can enjoy just about everything that Universal has to … If that is not you, please return to our OI Center for over 300 other pages of vacation-planning information. Our two children are Autistic, and unable to wait in long lines, due to their … If the posted wait time is 30 minutes or more, the attendant will write on the pass what time to return to ride that attraction. Research the rides, shows, and attractions offered at Universal Studios in advance. Universal’s Volcano Bay is closed for the season and will reopen on or before March 1, 2021. (Just remember to stow the lanyard pocket in your shirt or top before riding coasters or other rough rides!). Theme Park Services for Guests With Special Needs in Orlando. This guide not only covers those with disabilities but also provides information on height restrictions, restraint systems, and other topics that may be of use to visitors. With this full list of disability access for Universal Orlando attractions, you can be fully prepared for a wonderful and stress-free vacation. For all those rides that don’t deploy Virtual Lines, the process looks a little like this: Note: you may only have one active AAP return-time reservation at a time. Even still, we continue to recommend that you carry something from your doctor about your disability or condition when traveling in the event of a medical emergency or loss of medications or supplies. Join our free email newsletter for access to the latest news, tips, and exclusive content only available to subscribers. Answer 1 of 7: Question on who qualifies and what I need to bring with me My mom is going with us in March . Present Universal Orlando's Attraction Assistance Pass (AAP) for guests with disabilities including autism and other developmental disabilities to the attendant at the entrance to each attraction. Universal Orlando Annual and Seasonal Passes are loaded with benefits and perks that let you experience the resort like a pro. The Guide outlines the specifics about each attraction, from height requirements to health restrictions. It provides greater access and, as a result, is more difficult to obtain. Amazon affiliate links whenever you purchase items from Amazon.com. Many ride platforms or ride vehicles have also been adapted for easier transfer, and if mobility aids cannot be taken on a ride, they are held by team members and returned when the rider disembarks. 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